Support
Answers to the questions visitors ask most, and a way to reach a person when those aren't enough.
Is Grand Ticket really free?
Yes. You receive 1,000 play coins when the page opens and can reset them as often as you like. There is nothing to buy anywhere on the site, and nothing ever asks for payment details.
Can I win money or prizes?
No. Coins have no monetary value and cannot be exchanged, withdrawn or redeemed for cash, goods or gift cards. Grand Ticket is social gaming for entertainment only.
Why did my balance go back to 1,000?
The balance is kept only in the memory of your open tab. Reloading or closing the page clears it, and a fresh 1,000 coins is issued. That is intentional; there is no account and nothing is stored.
The Spin button is greyed out. What happened?
Your balance is lower than the selected spin cost. Choose a smaller cost, or press Reset balance to refill the booth.
Are the results random?
Yes. Each reel stop is drawn with your browser's cryptographic random number generator, and the centre line is paid according to the published paytable on the game page. The animation only shows the result that the code has already resolved.
How old do I need to be?
Grand Ticket is for adults aged 18 and over.
Does it work on my phone?
It does. The machine resizes for small screens and the controls are sized for thumbs. Any modern mobile browser will run it.
I'd like to be kept away from the site.
Write to us and we will explain the device and browser tools that can block it for you. Our Responsible Play page has further guidance.
Write to the booth
Contact us
Email support@grandticket.org with your question, the device and browser you were using, and anything that helps us reproduce a problem. We read every message and usually reply within two working days.
Please never send passwords or payment details; we will never ask for them, because Grand Ticket has no accounts and nothing for sale.