Privacy Policy
Last updated: February 2026
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, register for an account, or purchase tickets for our events.
By using our website or services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We may collect personal information in the following ways:
1.1 Information You Provide
When you register, create an account, or purchase a ticket, we may collect:
- Full name
- Email address
- Mobile phone number
- Billing and payment information (if applicable)
- Account login details
- Any additional information you voluntarily provide
You are responsible for ensuring that all information you provide is accurate and up to date.
1.2 Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Usage data and browsing behavior
- Cookies and similar technologies
2. How We Use Your Information
We use collected information for the following purposes:
- To process ticket purchases
- To send electronic tickets (e-tickets)
- To confirm orders and registrations
- To provide customer support
- To send important event-related updates
- To improve website functionality and user experience
- To comply with legal and regulatory obligations
We do not sell your personal information to third parties.
3. Ticket Delivery and Communication
A valid email address is required in order to deliver electronic tickets and provide important event information. We may use your mobile phone number to confirm account registration, send security notifications, and provide essential service communications. It is your responsibility to ensure that your contact information remains valid and accessible.
4. Account Registration
Users may register on our website using an email address, a mobile phone number, or an authorized third-party account (if available). Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, remember user preferences, and improve service performance. You may control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled. For more details, see our Cookies Policy.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal data only for as long as necessary to provide our services, fulfill contractual obligations, comply with legal requirements, and resolve disputes.
8. Your Rights
Depending on your jurisdiction, you may have the right to access your personal data, request correction of inaccurate data, request deletion of your data, object to certain processing activities, and withdraw consent where applicable. To exercise your rights, please contact us at: info@grandticket.org
9. Third-Party Service Providers
We may engage trusted third-party service providers (such as payment processors, hosting providers, or technical partners) to assist in operating our website and services. These providers are obligated to handle your information securely and in compliance with applicable laws.
10. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page.